Our Return Policy

Our return policy is 14 days from date of purchase or if you purchased online, it is 14 days from the day you received it. If you are past your 14 days, we cannot offer a refund or exchange. 

To be eligible for a return, your item must be unused, in the original packaging and in the same condition that you received it. Used products are not returnable. 

Gift cards and treatments are non refundable. Original receipt or proof of purchase is required for all returns. Sale items are final sale. 

There are certain situations where only partial refunds are granted (if applicable):

• Any item not in its original condition, is damaged or used for reasons not due to our error
• Any item that is returned more than 30 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us by phone to request an exchange at 250-542-2721.

To return your product, mail your product to: 

North Okanagan Skin & Laser
#101, 3401 33^rd Street
Vernon BC V1T 7X7

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.